Returns & Refunds Policy

Because tea and regional snacks are perishable food products, opened or unsealed items cannot be returned due to hygiene and food safety regulations. However, your complete satisfaction is our highest priority.

Eligible Return & Refund Cases

• Damaged Package during transit: Photo proof required within 48 hours of delivery.
• Wrong Item Received: Free replacement or instant 100% refund processed.
• Missing Items: Replacement dispatch initiated immediately.

Refund Processing Timeline

Approved refunds are credited back to your original payment method (UPI, Card, Net Banking) within 5–7 business days. For COD orders, refunds are transferred to your provided UPI ID or bank account.